FAQ

Shipping

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “My Accounts > Orders” section on your account page on the website.

We currently ship in the United-States.

In the near future, we will be expanding our shipping locations to Canada, Australia, France, the UK and Germany.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

– United-States: 4-10 days
– Canada: Coming Soon
– Australia: Coming Soon
– France:Coming Soon
UK: Coming Soon
– Germany: Coming Soon

Some exceptions may apply.

Payments

You can purchase on our website using a debit or credit card. We additionnaly offer support for Paypal, Visa, Mastercard, American Express, and Discover.

You can chose these payment methods at checkout.

We currently only support the USD currency for charging our customers. If your credit or debit card uses another currency, then you will be charged in USD. Your bank will apply the corresponding conversation rate of the currency you choose.

Returns

We do accept returns in respect to the following conditions:

  • The item must have been sold on our online store
  • The item shouldn’t have been used in any way
  • The return or exchange request is made within 14 days of delivery
  • The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support by sending a message via our “Contact us” page.

Once your order has been processed, we do not accept exchanges. If an item is defective we will provide a refund if item is returned within 14 days.

Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.